Policies of shipping, returns and cancellations.
All designs are handmade so the delivery of each order varies depending on the model and number of parts that are requested. However, delays for reasons such as customization of products, unforeseen circumstances or the delivery area. As far as gives a maximum tolerance of 30 calendar days for delivery after the estimated date of delivery.
If for some reason we could not meet the date of delivery, we will inform you of this circumstance and we will option of a new delivery date. For any purchase, it is required to fill out the order form with all the information required and make a deposit of 50% of the amount agreed as an advance payment. Send copy of the deposit. The balance of the order (50%), must be deposited at notify them that the order is ready.
Note: the order will not be sent to its destination, if the order.
The shipping costs are borne by the customer.
Impossibility of delivery.
If it is impossible to deliver of your order, it will be returned to our warehouse.
Cancellation policy and change.
The merchandise is accepted for exchange or return, only if your goods arrive broken, mistreated or with some defect of during the 14 days from the day of shipment. Return / exchange must be accompanied by your return / exchange. Please include your name, order number and the change / return detail.
Note: on discounted items, no changes can be made no returns.
The time in which a return is valid is 14 days to from which your goods are sent. If those 14 days pass from your delivery, unfortunately we can not offer you any change or return.
To make return or return viable, the item must be without and under the same conditions in which they were received and in their original packing. To complete your return, we need a receipt or proof of purchase. Please send it along with the part and your order of change / refund only if refund is viable.
Please give us 10 to 12 calendar days to receive and check the product. Once we have received and inspected your piece, we will be sending you an e-mail notifying you that we have received your piece. Also, we will notify you if the change or return is approved.
If approved, the refund process will be applied automatically on your credit card or original method of payment. Payment within a certain amount of days.
We only accept exchanges and returns purchased directly with soledad garcia.
Custom or special items, no refunds or change.
Cancellation of order has to be maximum 2 calendar days after you have placed the order and made the advance deposit so that there is no penalty. After this period, the cancellation of order after the third natural day will incur a penalty of 25% of the penalty total price of the order.
And after 5 calendar days, the cancellation of order, will have a penalty of 50%.
After this time, the customer must cover 80% of the invoice, as penalty for administrative expenses and production.
In each purchase, a certificate of authenticity is delivered with the registration number of the piece at the national law institute of author. The warranty will not be valid if care is not taken specified on the label. The warranty will not be valid after 30 days from the date of purchase.
In case any part has a manufacturing defect, it will be a physical change only if it is within 30 days after the date of purchase and meets the requirements of good use that are he gave the piece.